Official Support for ActiveTrader Clients
Contact the official ActiveTrader team for product information, licence activation, Investor Access, installation assistance, account verification, and technical support.
Contact ActiveTrader through verified channels.
Choose the channel that best matches your request. Telegram is recommended for licence activation and Investor Access.
Telegram
@ActiveTraderIntRecommended for product questions, licence activation, Investor Access, and account verification.
Suitable for detailed technical questions, order information, documents, and longer support requests.
Phone
+62 838 5005 0038Official ActiveTrader phone contact for business and support communication during service hours.
Office Address
My Republic Plaza d/h Green Office Park 6, Wing ATangerang, Banten 15333, Indonesia.
ActiveTrader service availability.
Messages received outside standard service hours may be reviewed on the next working day. Weekend support is provided as needed and may require additional response time.
Assistance for products, licences, and technical setup.
Product Information
Assistance choosing between Active Global Market Pro+AI, Active Gold Hunter Pro+AI, and Active Forex Hunter Pro+AI.
Licence Activation
Manual activation for Personal, 3 Corporate, and 10 Corporate Lifetime Licence accounts.
Investor Access
Request current read-only credentials for monitoring supported ActiveTrader accounts.
MetaTrader Installation
Guidance for MetaTrader 5, Expert Advisor installation, chart setup, permissions, and platform configuration.
Account Verification
Verification of account number, broker, server, platform, and available licence quota.
Order and Download Support
Help with order confirmation, product access, downloadable files, and customer account information.
Prepare the information required for faster assistance.
Product Name
Mention the exact ActiveTrader product related to your request.
Account Information
Prepare the account number, broker name, server, and platform version.
Order Information
Include the order number or registered email when asking about a completed purchase.
Screenshot or Error
Attach a clear screenshot and the exact platform error message for technical problems.
Beware of impersonation and unofficial contacts.
The official Telegram account is @ActiveTraderInt, and the official email is support@activetrader.co.id. Do not send payments, account passwords, remote-access credentials, or personal documents to unofficial accounts claiming to represent ActiveTrader.
Speak directly with the ActiveTrader support team.
Telegram is recommended for product enquiries, licence activation, and Investor Access requests.