Clear Information About ActiveTrader Operations
This page explains the ActiveTrader brand, business scope, current products, licence structure, activation process, official contact channels, support hours, third-party relationships, and important trading-risk boundaries.
ActiveTrader business and contact information.
The information below is intended to help clients identify the official brand, communication channels, operating hours, and service location.
Brand and Service Profile
Official Contact Information
Office Information
Official Client Resources
What ActiveTrader provides to clients.
Trading Software
Development and licensing of automated MetaTrader 5 Expert Advisors for defined gold and forex instruments.
Licence Activation
Manual activation based on the approved account number, broker, server, selected product, and licence quota.
Documentation
Product requirements, MT5 installation guidance, operating instructions, licence terms, and risk disclosures.
Technical Support
Assistance with licence verification, MT5 setup, chart installation, VPS operation, and basic troubleshooting.
Three MetaTrader 5 trading systems.
Minimum balances are operating requirements for the respective system. They are not profit guarantees or protection against drawdown.
Active Global Market Pro+AI
Multi-market MT5 system covering gold and forex with broader portfolio-level coordination.
Active Gold Hunter Pro+AI
Focused MT5 system for XAUUSD and XAUAUD with gold-specific execution and risk filters.
Active Forex Hunter Pro+AI
Focused MT5 system for EURUSD, GBPUSD, GBPJPY, and GBPAUD.
Lifetime licences for one selected product.
Every licence package includes one additional demo activation outside the real-account quota.
Personal Licence Lifetime
Intended for an individual client using one fixed real trading account.
- 1 approved real account
- 1 additional demo activation
- Account number cannot be replaced
- Broker cannot be changed after activation
- Lifetime support
- Free updates when available
3 Corporate Licence Lifetime
Intended for a company or professional user managing up to three approved real-account slots.
- Up to 3 approved real accounts
- 1 additional demo activation
- Account numbers may be replaced within the quota
- May be used for company or client accounts
- Lifetime support
- Free updates when available
10 Corporate Licence Lifetime
Intended for a larger company or professional setup requiring up to ten approved real-account slots.
- Up to 10 approved real accounts
- 1 additional demo activation
- Account numbers may be replaced within the quota
- May be used for company or client accounts
- Lifetime support
- Free updates when available
Digital fulfilment with manual account verification.
Select the Product and Licence
The client selects one ActiveTrader product and one available licence capacity before completing the order.
Submit Account Information
The required activation data consists of the account number, broker name, and exact broker server.
Manual Licence Activation
ActiveTrader administration verifies the order and activates the approved account within the purchased quota.
EA Delivery and Setup
The client receives the relevant digital product, installation guidance, and official support resources.
Client Verification
The client confirms that the correct account, server, chart, symbol, and Algo Trading permissions are active.
Ongoing Support
Eligible licences include lifetime product support and free updates when updates become available.
Core conditions applying to ActiveTrader licences.
One Product per Licence
A licence applies only to the selected ActiveTrader product. A different product requires a separate purchase and activation.
Non-Transferable Licence
Licences cannot be transferred, rented, shared, sublicensed, or resold. Corporate use must remain within the purchased quota and original purchaser.
Digital Products Are Non-Refundable
Digital products and manually activated licences are non-refundable after purchase and activation, subject to the official Refund Policy.
No Guaranteed Trading Outcome
ActiveTrader does not guarantee profit, fixed returns, maximum drawdown, uninterrupted execution, or protection against the loss of trading capital.
Broker and VPS services remain independent.
ActiveTrader may provide affiliate links to independent service providers. Clients remain responsible for reviewing provider terms, eligibility, pricing, and risk.
RoboForex
ActiveTrader currently presents RoboForex as the recommended broker for new MT5 registration through the official ActiveTrader partner link and IB code.
RoboForex independently controls onboarding, account types, leverage, symbols, execution, deposits, withdrawals, fees, and legal availability.
New York City Servers
ActiveTrader currently presents New York City Servers as the recommended VPS provider for clients who need a continuously available Windows environment for MT5.
The VPS provider independently controls its pricing, resources, locations, uptime, maintenance, refunds, and service policies.
What ActiveTrader does not provide.
Not a Broker or Custodian
ActiveTrader does not open brokerage accounts, hold client funds, process broker withdrawals, or control broker execution.
Not an Investment Fund
ActiveTrader does not pool client funds or present product purchases as an investment fund, savings product, or deposit account.
No Personal Profit Assurance
Product information, technical support, and performance references do not constitute a personal guarantee of profit or protection against loss.
Client Retains Account Responsibility
The client remains responsible for broker selection, funding, leverage, lot settings, VPS, platform operation, account monitoring, and trading risk.
Review the applicable business and risk documents.
Terms and Conditions
General rules for website use, digital products, licences, client responsibilities, and limitations.
Privacy Policy
Information about personal data, order details, communication, account information, and website use.
Refund Policy
Digital-product and licence refund rules, including the effect of manual activation and delivery.
Risk Disclosure
Important information about leverage, drawdown, broker execution, automation, technical failures, and capital loss.
Licence Guide
Compare Personal, 3 Corporate, and 10 Corporate licence capacities, account rules, and demo activation.
FAQ and Contact
Review frequently asked questions or contact the official ActiveTrader support team.
Use only official ActiveTrader communication channels.
Support Availability
Official service hours are Monday–Friday, 09:00–17:00 WIB. Saturday–Sunday support is available as needed.
For technical assistance, include the product name, account number, broker, exact server, MT5 version, screenshot, and the relevant Experts or Journal message.
Review the product, performance, licence, and risk information.
Make a purchase decision only after reviewing the supported instruments, minimum operating balance, licence limits, technical requirements, and trading-risk disclosure.