Frequently Asked Questions
Find clear answers about ActiveTrader products, minimum balances, supported instruments, lifetime licences, account activation, Investor Access, installation, support, and trading risk.
Questions about ActiveTrader trading systems.
Current ActiveTrader products are designed for MetaTrader 5 and have different markets, balance requirements, and risk profiles.
What products are currently available from ActiveTrader?
ActiveTrader currently offers three MetaTrader 5 products:
Active Global Market Pro+AI, Active Gold Hunter Pro+AI, and Active Forex Hunter Pro+AI.
Which ActiveTrader product is the flagship system?
Active Global Market Pro+AI is the flagship product. It covers ten gold and forex instruments and uses a broader portfolio-oriented framework than the specialist Gold and Forex products.
Which instruments are supported by Active Global Market Pro+AI?
The supported instruments are XAUUSD, XAUEUR, XAUAUD, XAUGBP, XAUJPY, EURUSD, GBPUSD, GBPJPY, EURJPY, and GBPAUD.
Which instruments are supported by Active Gold Hunter Pro+AI?
Active Gold Hunter Pro+AI supports XAUUSD and XAUAUD.
Which instruments are supported by Active Forex Hunter Pro+AI?
Active Forex Hunter Pro+AI supports EURUSD, GBPUSD, GBPJPY, and GBPAUD.
Are the current products compatible with MetaTrader 4?
No. The current commercial products listed on the ActiveTrader website are designed for MetaTrader 5.
Historical MT4 accounts shown on the Performance and Investor Access pages represent earlier strategy generations and are not the current MT5 products.
What does “Pro+AI” mean?
“Pro+AI” refers to the product’s advanced, multi-layer analytical and automated decision framework.
It does not mean that the system can guarantee predictions, permanently learn without limits, or eliminate trading risk.
Which product should I choose?
Choose Active Gold Hunter Pro+AI for specialist gold exposure, Active Forex Hunter Pro+AI for focused forex trading, or Active Global Market Pro+AI for broader gold and forex portfolio coverage.
Product selection should also consider account balance, supported symbols, broker conditions, leverage, and risk tolerance.
Minimum balance and performance questions.
What is the minimum balance for Active Global Market Pro+AI?
The minimum starting balance is USD 20,000 total.
This is a total account requirement and is not calculated separately for each supported instrument.
What is the minimum balance for Active Gold Hunter Pro+AI?
The minimum starting balance is USD 10,000 per pair.
Using both XAUUSD and XAUAUD therefore requires appropriate capital allocation for both trading pairs.
What is the minimum balance for Active Forex Hunter Pro+AI?
The minimum starting balance is USD 1,000 total.
Does meeting the minimum balance guarantee profit?
No. Minimum balance figures are operating requirements and do not guarantee profit, prevent drawdown, or protect the account from loss.
Why can my results differ from the monitored accounts?
Results can differ because of broker execution, spread, commission, slippage, leverage, VPS latency, symbol specifications, account currency, balance, lot settings, trading schedule, and market conditions.
Does ActiveTrader guarantee a fixed monthly return?
No. ActiveTrader does not guarantee fixed returns, guaranteed monthly profit, a maximum drawdown limit, or protection against account loss.
Can automated trading lose money?
Yes. Automated trading remains exposed to market volatility, execution problems, broker conditions, incorrect settings, excessive leverage, technical failure, and unexpected price movements.
Questions about Personal and Corporate licences.
Every package is a lifetime licence for one selected product and includes one additional demo activation.
What licence options are available?
The available options are:
Personal Licence Lifetime, 3 Corporate Licence Lifetime, and 10 Corporate Licence Lifetime.
How many real accounts are included?
Personal includes one real account, 3 Corporate includes up to three real accounts, and 10 Corporate includes up to ten real accounts.
Does every licence include a demo account?
Yes. Every licence package receives one additional demo activation.
The demo activation is separate from the main real-account quota.
Can the account number on a Personal Licence be changed?
No. A Personal Licence is bound to one fixed real account number and the submitted broker environment.
The account number and broker cannot be replaced after activation.
Can Corporate Licence account numbers be replaced?
Yes. Corporate account numbers may be replaced within the purchased quota.
Replacing an account uses the existing licence slot and does not add a new slot.
Can Corporate Licences be used for company or client accounts?
Yes. Corporate licences may be used for company or client accounts within the purchased real-account quota.
The licence itself remains under the original purchaser and cannot be transferred or resold.
Does one licence activate all ActiveTrader products?
No. Each licence applies to one selected ActiveTrader product.
Another product requires a separate licence.
How is the licence activated?
Licence activation is performed manually by ActiveTrader administration.
The required information is the account number, broker name, and exact broker server.
How long does licence support remain available?
Eligible licences include lifetime support for the licensed product.
Are EA updates included?
Yes. Updates for the licensed product are provided free when updates become available.
Can a licence be transferred or resold?
No. Licences cannot be transferred, rented, shared, sublicensed, or resold.
Monitoring and account transparency questions.
What is Investor Access?
Investor Access is a read-only MetaTrader login intended for account monitoring.
It allows users to review account information, positions, equity, and trading history without receiving normal trading authority.
Can an investor password open or close trades?
Read-only credentials are intended for monitoring and should not permit opening, closing, or modifying trades.
Can an investor password withdraw money?
No. Investor credentials are not account ownership, payment, deposit, or withdrawal credentials.
Why are investor passwords requested through Telegram?
Investor passwords may expose account history, open positions, balance, equity, and trading behavior.
ActiveTrader therefore distributes them through the official Telegram channel instead of embedding them publicly on the website.
Are historical MT4 accounts the same as current MT5 products?
No. Historical MT4 accounts belong to earlier strategy generations.
Platform, broker, instruments, settings, risk controls, and trading logic may differ from the current MT5 products.
Where can I review ActiveTrader performance?
Current and historical records are presented on the ActiveTrader Performance page with links to the relevant Myfxbook accounts.
Questions about MT5, VPS, and EA operation.
Do I need a VPS to run the EA?
A stable VPS is strongly recommended for continuous operation, especially when the personal computer cannot remain online and connected to MetaTrader 5.
Must MetaTrader 5 remain open?
Yes. MetaTrader 5, the trading account connection, the chart, and algorithmic trading permissions must remain active for the EA to operate.
Can I close my computer after installing the EA?
Only when the EA is running on a separate VPS.
Closing the computer that hosts MetaTrader will stop the platform and the EA.
Can the EA be installed on more accounts than the licence allows?
No. The EA may only be used on approved account numbers within the purchased real-account and demo activation limits.
What information should I send when reporting an error?
Provide the product name, account number, broker, server, MT5 version, screenshot, Experts or Journal message, and a clear description of the problem.
Never send the master trading password or withdrawal credentials.
Does ActiveTrader provide installation support?
Yes. Eligible clients may request assistance with installation, licence activation, account verification, chart setup, and basic MetaTrader configuration.
Purchase and customer-support questions.
Are digital product purchases refundable?
No. Digital products and manually activated licences are non-refundable after purchase and activation.
What should I check before purchasing?
Review the product platform, supported instruments, minimum balance, licence capacity, broker environment, risk disclosure, and technical requirements before completing the purchase.
What are ActiveTrader support hours?
Official service hours are Monday–Friday, 09:00–17:00 WIB.
Saturday–Sunday support is available as needed.
What are the official ActiveTrader contact channels?
Official Telegram: @ActiveTraderInt
Official email: support@activetrader.co.id
Official phone: +62 838 5005 0038
Does ActiveTrader provide personal investment advice?
ActiveTrader provides product information, technical guidance, licence support, and risk disclosures.
It does not provide guaranteed investment outcomes or personalised assurances against trading losses.
Review the relevant page before contacting support.
Performance and Monitoring
Review current MT5 performance, clearly labeled historical MT4 records, and external Myfxbook links.
Licence Guide
Compare Personal, 3 Corporate, and 10 Corporate licences, including real and demo activation limits.
Official Support
Contact ActiveTrader for product questions, activation, Investor Access, and technical assistance.
Automated trading remains high risk.
An Expert Advisor can automate decisions but cannot eliminate market risk, broker risk, execution risk, technical failure, or the possibility of losing the full trading balance. Historical and monitored results do not guarantee future performance.
Contact the official ActiveTrader support team.
Include the product name, account number, broker, server, platform, and a clear description of your question.