Privacy Policy built around clarity and responsible data use

ActiveTrader is a trading-systems technology brand that develops, licenses, documents, and supports automated MetaTrader 5 products.

For the processing described in this Policy, ActiveTrader acts as the party responsible for determining why and how relevant personal data is processed, except where an independent third party acts under its own privacy policy.

This Policy applies when you:

• visit or interact with the ActiveTrader website;
• create or use a Client Portal account;
• place an order or request a quotation;
• download a digital product or document;
• submit account information for licence activation;
• contact support through email, Telegram, phone, or a website form;
• request an account replacement under an eligible Corporate licence;
• subscribe to permitted updates or marketing communications; or
• otherwise interact with ActiveTrader in a business context.

This Policy does not control the independent privacy practices of brokers, payment providers, VPS providers, MetaTrader, Myfxbook, copy trading platforms, Telegram, or other external services.

The exact data depends on how you use the service. Categories may include:

We may also process information required to prevent fraud, investigate unauthorised licence use, comply with law, or protect the website and clients.

Personal data may be collected:

• directly from you through forms, checkout, email, Telegram, phone, or support;
• automatically through website, login, cookie, server, error, and security logs;
• from payment processors when they confirm transaction status;
• from WooCommerce and WordPress functions used to process accounts and orders;
• from the purchaser, company administrator, or authorised representative managing a Corporate licence;
• from publicly available sources where necessary to verify a fraud, security, ownership, or legal issue; or
• from a service provider acting under appropriate instructions or its own lawful responsibility.

We may process personal data for the following purposes:

• creating and maintaining Client Portal accounts;
• processing orders, payments, invoices, and downloadable products;
• confirming purchaser identity and authority;
• activating, verifying, replacing, protecting, or suspending licences;
• providing installation, product, and technical support;
• responding to complaints, refund requests, privacy requests, and legal notices;
• sending transactional notices, security messages, licence information, and product updates;
• maintaining website performance, availability, backups, and security;
• detecting fraud, chargeback abuse, unauthorised sharing, malware, and security threats;
• keeping accounting, tax, audit, and business records;
• improving documentation, support quality, and service design using appropriate data; and
• meeting legal, regulatory, court, or law-enforcement obligations.

Depending on the activity and applicable law, processing may be based on:

• your consent, such as optional marketing or non-essential cookies;
• the need to enter into or perform a contract, including an order, delivery, activation, or support request;
• compliance with a legal obligation;
• the protection of vital interests where applicable;
• the performance of a task permitted by applicable law; or
• a legitimate and proportionate business interest, such as security, fraud prevention, service improvement, and legal-claim management, where permitted and balanced against your rights.

Where consent is the applicable basis, you may withdraw consent for future processing. Withdrawal does not make earlier lawful processing unlawful and may not affect processing required for an existing contract or legal obligation.

ActiveTrader may maintain a licence record containing the approved account number, broker, server, product, licence type, quota, activation status, activation date, and eligible replacement history.

This data is used to:

• verify that the product is used within the purchased licence capacity;
• distinguish Personal, Corporate, real, and demo activations;
• process an eligible Corporate account replacement;
• investigate unauthorised sharing or activation errors; and
• provide support and maintain purchase records.

ActiveTrader does not need to store your broker master password or withdrawal credential for normal licence operation.

Orders and Client Portal functions may be processed through WordPress and WooCommerce. Payment processing may be completed by an independent payment provider.

ActiveTrader may receive payment status, transaction reference, payer details, amount, currency, fraud-screening result, or other information necessary to confirm the order. Raw payment-card credentials are normally entered into and processed by the payment provider rather than stored directly by ActiveTrader.

Payment providers act according to their own security, retention, legal, and privacy obligations.

The website may use cookies or similar technologies for:

• essential website, shopping-cart, checkout, login, and security functions;
• remembering preferences and session status;
• fraud prevention and abuse detection;
• measuring website performance and errors;
• analytics, where configured; and
• marketing or embedded third-party content, only where used and legally permitted.

Essential cookies may be necessary for the website or Client Portal to function. Where required, a cookie tool may allow you to accept, reject, or adjust non-essential categories.

Browser settings may also allow you to block or delete cookies, but doing so can affect cart, login, checkout, language, or security functions.

Transactional or service messages may include order confirmations, invoices, download notices, licence activation, security warnings, support replies, maintenance notices, and material product information.

Optional marketing messages may include product news, educational content, offers, or general updates. You may withdraw marketing consent or use an unsubscribe method where available.

Opting out of marketing does not prevent necessary transactional, contractual, security, or legal communications.

We do not sell personal data to advertisers. Personal data may be shared only where reasonably necessary with:

Providers are expected to process data only for appropriate purposes, with suitable confidentiality, security, and contractual safeguards where applicable.

Some hosting, email, security, payment, communication, analytics, or infrastructure providers may process data in countries other than Indonesia.

Where an international transfer occurs, ActiveTrader will seek to use a lawful transfer mechanism and reasonable safeguards appropriate to the service, destination, data, and applicable law.

External platforms that you choose to use, such as a broker, Telegram, copy trading platform, VPS provider, payment provider, or monitoring service, independently determine their own processing locations and privacy practices.

Personal data is retained only for as long as reasonably necessary for the relevant purpose, contract, security, dispute, support, accounting, tax, fraud-prevention, or legal requirement.

Retention periods may vary:

• order, invoice, and payment records may be retained for accounting, tax, audit, and dispute requirements;
• licence records may be retained while the licence remains valid and for a reasonable period afterward for verification, fraud prevention, and claims;
• support records may be retained while useful for ongoing assistance, product history, security, or dispute resolution;
• website and security logs may be retained for shorter periods unless needed for an investigation;
• marketing data may be retained until consent is withdrawn, the data becomes unnecessary, or another lawful rule applies; and
• backup copies may remain temporarily until overwritten under the relevant backup cycle.

Data may be deleted, anonymised, blocked, or restricted when it is no longer required, subject to technical and legal limitations.

ActiveTrader uses reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, disclosure, destruction, misuse, and unlawful processing.

Measures may include, as appropriate:

• access controls and limited administrative permissions;
• encrypted website connections where supported;
• account authentication and security logging;
• software, plugin, and infrastructure maintenance;
• firewall, anti-abuse, malware, backup, and monitoring functions;
• confidentiality expectations for authorised personnel and providers; and
• data minimisation and separation of duties where practicable.

No internet, website, email, cloud, broker, VPS, or payment system can be guaranteed completely secure. You are responsible for using strong passwords, protecting your devices, and avoiding credential sharing.

Subject to applicable law, identity verification, legal exceptions, and the nature of the data, you may have rights to:

Certain requests may be limited where retention or processing is necessary for contract performance, licence security, fraud prevention, legal obligations, accounting, establishment or defence of claims, or the rights of another person.

Send a privacy request to support@activetrader.co.id with the subject “Privacy Request”.

To protect your data, we may request reasonable verification of identity, account ownership, authority, or the scope of the request. Do not send a broker master password, banking password, or full payment-card credential.

We will review and respond within the period required by applicable law. A complex, repetitive, excessive, fraudulent, or third-party request may require clarification or may be limited as permitted by law.

ActiveTrader products and leveraged trading resources are intended for adults. We do not knowingly offer product licences to persons under 18 years of age.

If you believe that a child has submitted personal data without appropriate authority, contact us so the matter can be reviewed and appropriate action taken.

The website may link to or embed content from RoboForex, New York City Servers, MetaTrader, Myfxbook, ZuluTrade, SignalStart, WeCopyTrade, Telegram, payment providers, or other independent services.

When you open or interact with an external service, that service may collect data under its own privacy policy. ActiveTrader does not control the external provider’s cookies, tracking, retention, security, or international processing.

Review the provider’s privacy and security information before creating an account or submitting personal or financial information.

We may update this Privacy Policy to reflect changes in law, products, website technology, providers, processing activities, security practices, or business operations.

The revised Policy will show an updated date. Material changes may also be communicated through the website, email, Client Portal, or another reasonable channel where required.

For questions, complaints, access requests, corrections, consent withdrawal, deletion requests, or suspected data incidents, use an official ActiveTrader channel.

Support hours: Monday–Friday, 09:00–17:00 WIB. Saturday–Sunday support is available as needed.

Office information: My Republic Plaza d/h Green Office Park 6, Wing A, Tangerang, Banten 15333, Indonesia.