❓ Frequently Asked Questions (FAQ)

📦 When will I receive the trading robot after payment?

Delivery time may vary by payment method, but you’ll typically receive the robot shortly after payment confirmation.

Estimated confirmation times:

• Credit/Debit Card or PayPal: ~Few minutes (instant email with download link)
• Bank Transfer: ~1–3 business days (email sent upon confirmation)
• Cryptocurrency: ~Minutes to 1 hour (based on blockchain speed)

💡 If you haven’t received the robot within 24 hours, check your spam folder or contact support.

🛠️ What should I do after purchasing a trading robot?

Receiving the Robot: After your payment is verified, you’ll get a confirmation email with download instructions or login access to your user portal.

💡 How do I install the robot on MetaTrader (MT4/MT5)?

1. Open MetaTrader
2. Go to: File > Open Data Folder
3. Place the robot (.ex4/.ex5) file into the Experts folder
4. Restart MetaTrader
5. The robot will appear under Navigator > Expert Advisors

Other platforms: Follow the provider’s installation guide.

⚙️ Do I need to configure the robot?

Yes—configure settings like lot size, risk level, and strategy parameters. A user manual is usually included or available online.

🚀 How do I activate the robot on a live account?

1. Ensure it appears in MetaTrader
2. Enable AutoTrading on the toolbar
3. Drag the robot onto your desired currency chart
4. Set parameters > Click OK

✅ How do I know it’s running properly?

• Monitor the Experts and Journal tabs for system logs
• Test on a demo account before going live

🧩 Troubleshooting tips

• Read error messages in the Experts/Journal tabs
• Contact provider support if needed
• Ensure your internet connection is stable

🔧 Can I change settings after installation?

Yes—right-click the chart > Expert Advisors > Properties to update parameters anytime.

🔄 Do trading robots need updates?

Check your provider’s website or email notifications for available updates and installation steps.

📴 How do I deactivate the robot?

• Disable AutoTrading in MetaTrader
• Right-click chart > Expert Advisors > Remove

📚 Are tutorials available?

Yes—guides, videos, and documentation are provided via confirmation email or the provider’s website.

🔐 How do I keep my account secure?

• Use a stable VPS for smooth operations
• Protect personal credentials
• Monitor trading activity regularly

📞 Need Help?

Our support team is ready to assist you.

Email: support@activetrader.co.id
WhatsApp / Telegram: +62.838.500.500.38
🕒 Support Hours: 09.00 – 21.00 GMT+7